Hi all,
I'm beside myself after having worked with 3 or 4 different Directv techs using both online chat and phone support. None of them were familiar with the HR20-700. The original installation included a b-band converter on each receiver with two on the HR20. I have received a DECA II module and have tried connecting it as instructed, but connot get anything other than the "no connected DVRs found" message under Whole Home status.
One question is whether or not the b-band converters are required when using a DECA module for coax networking. The last tech said no but whenever I remove them I lose signal.
Or perhaps someone has access to instructions specifically for setting up whole home with a HR20-700?
Any ideas will be greatly appreciated.
I'm beside myself after having worked with 3 or 4 different Directv techs using both online chat and phone support. None of them were familiar with the HR20-700. The original installation included a b-band converter on each receiver with two on the HR20. I have received a DECA II module and have tried connecting it as instructed, but connot get anything other than the "no connected DVRs found" message under Whole Home status.
One question is whether or not the b-band converters are required when using a DECA module for coax networking. The last tech said no but whenever I remove them I lose signal.
Or perhaps someone has access to instructions specifically for setting up whole home with a HR20-700?
Any ideas will be greatly appreciated.