Im having a problem keeping my HR54/500 connected to the internet. My configuration is as follows:
HR54/500 (firmware: 0xcaa)
C61k-700 (firmware: 0x8b6)
HR24/500 (firmware: 0xad2)
HR24/500 (firmware: 0xad2)
DVRs are connected thru a SWM16 Multiswitch with the Genie and the C61k on one splitter and the two HR24s on another splitter. The Genie has a hard-wired Ethernet connection to a switch that connects to my router. Most devices on the network have reserved IP addresses on the router (including all the DTV receivers).
Until recently, everything has worked fine but lately, the Genie periodically reports an Ethernet loop and I lose connection to the internet. When this happens, the info screen shows the following:
Wireless: Not Configured
Ethernet: Disabled (Loop Detected)
MOCA Network: Coax Connected
Internet: Not Connected (1)
QoS: Disabled
There is only one internet connection on the DTV side, via the Ethernet connection on the Genie. If I reset the network, everything is fine again for 24-48 hours but, eventually, I get the Loop Detected error again and lose the internet connection. Since I use the SimpleControl app for my home automation, once I lose internet access the App is no longer able to control the DVRs via IP.
Ive seen a similar problem in other threads (https://forums.att.com/t5/DIRECTV-DVR-Receivers/HR54-500-won-t-stay-connected-to-internet/td-p/4713316/page/2), and some have indicated that this is a software problem with the HR54, while others have indicated that there is no systemic software problem.
So far, Ive tried the following:
None of these attempts have resolved the issue.
The loop detected has me perplexed, since I only have a single network connection to the DTV system, so I thought Id see if anyone else has experienced this problem. Ive got a few more options that I can try (e.g., wireless genie connection, insert Ethernet via a DECA adapter, bypass switch and connect Genie directly to the router, etc.), but I thought Id check in here and see if I can get some expert advice. Thanks for any help you can provide.
This was also posted on the att.com DTV forum, so I'll update this post if I see anything helpful posted there.
HR54/500 (firmware: 0xcaa)
C61k-700 (firmware: 0x8b6)
HR24/500 (firmware: 0xad2)
HR24/500 (firmware: 0xad2)
DVRs are connected thru a SWM16 Multiswitch with the Genie and the C61k on one splitter and the two HR24s on another splitter. The Genie has a hard-wired Ethernet connection to a switch that connects to my router. Most devices on the network have reserved IP addresses on the router (including all the DTV receivers).
Until recently, everything has worked fine but lately, the Genie periodically reports an Ethernet loop and I lose connection to the internet. When this happens, the info screen shows the following:
Wireless: Not Configured
Ethernet: Disabled (Loop Detected)
MOCA Network: Coax Connected
Internet: Not Connected (1)
QoS: Disabled
There is only one internet connection on the DTV side, via the Ethernet connection on the Genie. If I reset the network, everything is fine again for 24-48 hours but, eventually, I get the Loop Detected error again and lose the internet connection. Since I use the SimpleControl app for my home automation, once I lose internet access the App is no longer able to control the DVRs via IP.
Ive seen a similar problem in other threads (https://forums.att.com/t5/DIRECTV-DVR-Receivers/HR54-500-won-t-stay-connected-to-internet/td-p/4713316/page/2), and some have indicated that this is a software problem with the HR54, while others have indicated that there is no systemic software problem.
So far, Ive tried the following:
- Two consecutive RBRs
- CLEARMYBOX command; reset wired internet connection
- Turn off all DVRs, power inserter, switch and router; Turn on router, switch, power inserter, Genie and then the other DVRs
None of these attempts have resolved the issue.
The loop detected has me perplexed, since I only have a single network connection to the DTV system, so I thought Id see if anyone else has experienced this problem. Ive got a few more options that I can try (e.g., wireless genie connection, insert Ethernet via a DECA adapter, bypass switch and connect Genie directly to the router, etc.), but I thought Id check in here and see if I can get some expert advice. Thanks for any help you can provide.
This was also posted on the att.com DTV forum, so I'll update this post if I see anything helpful posted there.