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Infrared Eye Remote Extenders

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We just bought an Itasca Sunova Motorhome and it has the Infrared Eye to use with the remotes. We do not know how they work and our Winnebago Dealer does not know how these work.
They are in the front of the motorhome and the Tv is in the back. There is a blue eye under the TV. We are trying to use our Direct TV box to no avail...
Anyone got any ideas how to make this work?
Sue

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